Shipping and Delivery Policy
Last Updated: [Date]
At mlastore.in, we strive to ensure that your order is delivered to you in a timely manner and in good condition. This Shipping and Delivery Policy outlines how we process and ship your orders. By placing an order with us or any vendor on our platform, you agree to the terms set forth below.
1. Order Processing
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Order Confirmation:
- Once you complete your purchase, you will receive an order confirmation email with the details of your purchase and an order number.
- For any issues or modifications, please contact us (or the respective vendor) as soon as possible.
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Order Verification:
- Our system (or the respective vendor) will verify your payment and shipping details.
- We may contact you if additional information or confirmation is needed to fulfill your order.
2. Shipping Methods and Carriers
- We (or the respective vendors on our platform) partner with reputable courier and logistics services to deliver your orders safely.
- Shipping methods may vary based on your location, order size, and the vendor’s specific shipping practices.
- Available shipping carriers and estimates will be displayed at checkout (when applicable).
3. Shipping Charges
- Standard Shipping: Shipping charges may be included or displayed separately at checkout depending on product size, weight, and destination.
- Promotional Free Shipping: Certain products or promotional offers may include free shipping. The terms of such offers will be clearly stated on the product page or during checkout.
- Additional Charges: In some cases, there may be additional fees for areas not easily accessible by our carriers, or for larger items requiring special handling. These fees, if any, will be communicated prior to order confirmation.
4. Delivery Timeframes
- Estimated Delivery: Delivery times typically range from 3 to 10 business days from the date of order dispatch, but may vary depending on factors like destination, carrier service, and vendor location.
- Multiple Shipments: If your order contains items from multiple vendors or warehouses, each item may ship separately, and you may receive multiple tracking numbers.
- Delays: While we aim to meet our estimated delivery times, there may be delays due to weather, carrier issues, or other unforeseen circumstances. We appreciate your understanding and patience.
5. Order Tracking
- Tracking Information: Once your order is shipped, you will receive an email with the tracking number and a link to track your package.
- Real-Time Updates: You can use the provided tracking link or visit our website and enter your order details to get real-time updates on the status of your shipment.
6. International Shipping
- Availability: Currently, mlastore.in may or may not offer international shipping (depending on the vendor or product). If a vendor does ship internationally, you will see applicable options and shipping costs at checkout.
- Customs and Duties: For international orders, import duties, taxes, or other fees might apply, depending on the destination country’s regulations. These charges, if any, are the buyer’s responsibility. Please check with your local customs office for further information.
7. Incorrect or Incomplete Address
- Address Accuracy: Please ensure that the shipping address you enter is complete and accurate to avoid delivery delays or returns.
- Address Changes: If you need to modify the delivery address after placing an order, contact us (or the vendor) immediately. Once your order has shipped, address changes may not be possible.
- Returned Packages: Orders returned to us (or the vendor) due to an incorrect/insufficient address may incur additional shipping fees to reship the package.
8. Delivery Issues and Lost Packages
- Delayed or Lost Shipments: If your package is significantly delayed or lost in transit, reach out to us at +91 7798796199 or email founder.mla@gmail.com. We will work with the carrier or vendor to investigate and resolve the issue.
- Undeliverable Packages: If a package is marked undeliverable and returned, we will contact you regarding a possible reshipment or refund, depending on the situation and vendor policies.
9. Damaged or Missing Items
- Check Upon Delivery: We recommend inspecting your order upon arrival.
- Damaged in Transit: If you receive a damaged item, please take photos of the packaging and product. Contact us (or the vendor) within 48 hours so we can initiate a claim or arrange a replacement if applicable.
- Missing Items: For orders arriving in multiple shipments, some items may arrive separately. If you suspect an item is missing, double-check the shipping notifications or contact us for clarification.
10. Contact Us
If you have any questions or concerns about our Shipping and Delivery Policy, feel free to reach out to us:
- Phone: +91 7798796199
- Email: founder.mla@gmail.com
We are here to help ensure that your order is delivered smoothly and promptly.
By placing an order on mlastore.in, you acknowledge that you have read, understood, and agreed to be bound by this Shipping and Delivery Policy.
