Cancellation, Refund, and Returns Policy

Last Updated: [Date]

Thank you for shopping at mlastore.in. This Cancellation, Refund, and Returns Policy outlines how orders, returns, and refunds are handled on our multi-vendor marketplace. By making a purchase or listing items for sale on mlastore.in, you agree to the following terms.

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1. General Overview

• Multi-Vendor Marketplace: mlastore.in serves as a platform where independent vendors list and sell their products. Each vendor may have specific policies in addition to or that align with this Policy.
• Vendor-Specific Policies: If a vendor’s own policy differs or provides additional terms, those details will be indicated on the respective product page or during checkout. If no separate policy is provided, this Policy shall apply.

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2. Order Cancellation

1. Cancellation by Customers

   • Before Shipment: If you wish to cancel your order, please contact the vendor or our support team as soon as possible at +91 7798796199 or via email at founder.mla@gmail.com. If the order has not yet been shipped, we will cancel and process a full refund (if payment has already been made).
   • After Shipment: If the order is already shipped, cancellations may not be feasible. You may need to wait for the product to arrive and then initiate a return (if applicable and in compliance with our returns policy).

2. Cancellation by Vendors or mlastore.in

   • We or the vendor may cancel orders due to product unavailability, pricing errors, or other unforeseen circumstances. In such cases, you will be notified promptly, and a full refund will be processed if payment was already made.

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3. Return Policy

We want you to have a positive shopping experience. If you are not satisfied with your purchase, you may be eligible to return it according to the terms below:

1. Eligibility Window

   • Returns are typically accepted within  7 to 10 days from the date of delivery, unless stated otherwise on the product page.

2. Condition of Items

   • Items must be unused, in their original packaging, and in the same condition as when you received them.
   • Any products that are damaged, altered, or missing parts for reasons not due to vendor or shipping error may not be eligible for a return.

3. Non-Returnable Items

   • Certain products may be ineligible for return due to hygiene, perishability, or customization (e.g., personal care items, food, custom-made products). Such restrictions will be noted on the product page.

4. Return Process

   • Initiation: Contact the vendor directly or reach out to our customer support with your order number and the reason for return.
   • Return Authorization: We or the vendor will issue a return authorization and guide you through the next steps.
   • Shipping: Depending on the vendor’s policy, you may receive a return label or need to arrange your own shipping. Customers are generally responsible for return shipping costs unless the item was damaged, defective, or misdelivered.
   • Inspection: Once the returned item is received and inspected, we or the vendor will notify you of the approval or rejection of your return.

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4. Refund Policy

1. Refund Eligibility

   • If your return is approved, a refund will be processed to your original payment method or as store credit, as determined by the vendor or mlastore.in policy.

2. Refund Timeline

   • Once your returned item is received and inspected, please allow  5-7 business days for the refund to reflect in your account or credit card statement (depending on your bank or payment provider).

3. Partial Refunds

   • In some instances, only partial refunds may be granted (e.g., for items not in their original condition, damaged, or missing parts).

4. Shipping Charges

   • Original shipping costs are generally non-refundable unless the return is due to vendor or mlastore.in error (damaged, defective, or incorrect item).

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5. Damaged, Defective, or Incorrect Items

1. Inspection on Delivery
   • Please inspect your order upon delivery. If you notice any damage or discrepancies, contact the vendor or our support team immediately.
2. Evidence
   • Provide clear photos or videos of the damage or incorrect product. This helps us expedite the resolution process.
3. Resolution
   • We or the vendor will work with you to either replace the item, provide a refund, or arrange another suitable solution.

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6. Exchange Policy

1. Item Exchanges
   • Depending on the vendor’s policy, you may be able to exchange an item for a different size, color, or variant (if available).
2. Process
   • To request an exchange, contact our support or the vendor, and follow the same steps as initiating a return.
3. Additional Costs
   • Price differences, if any, will be charged or refunded accordingly. Additional shipping fees might apply.

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7. Contact Us

If you have any questions or concerns about this Cancellation, Refund, and Returns Policy, please get in touch with us:

• Phone: +91 7798796199
• Email: founder.mla@gmail.com

We are here to assist and will do our best to provide a quick resolution.

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By shopping on mlastore.in, you acknowledge that you have read, understood, and agree to be bound by this Cancellation, Refund, and Returns Policy.